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Policies, Procedures and Terms of Service

By engaging Government Resumes, you agree to our Terms and Conditions. These may be updated at any time, and continued use of our services confirms your acceptance of any changes. Your use of our website and services is strictly subject to these Terms. Our team uses extensive knowledge to craft documents that highlight your skills, achievements and suitability. We produce clear, professional and well-structured résumés designed to meet employer and recruitment agency expectations. You will be involved throughout the process. Drafts will be emailed for your review, and we will update your documents until you are satisfied. We aim to deliver outstanding service and encourage you to review our client success stories. We reserve the right to accept or decline any order, withdraw services or change pricing at any time. We are not liable for losses or delays caused by external factors including internet issues, incorrect contact information or technical failures. These Terms are governed by Victorian law, and any disputes fall under the jurisdiction of Victorian courts.

Privacy Policy

We are committed to protecting your personal information. We collect only what is necessary to deliver our services, such as your contact details, employment history, career background and relevant documents. Information may be collected through service enquiries; employment applications; coaching or consulting discussions; communication with our team. We use your information to Provide résumé and document services; deliver coaching or career management support; process payments; provide updates on your project; request feedback on our services. We do not sell your personal information. It is stored securely and disposed of safely when no longer required. If you wish to limit or access your personal information, please contact our Director.

Security Policy

All payments made through Government Resumes are processed via secure servers using 128-bit SSL encryption, the current industry standard.

Refund Policy

All sales are final because our services involve personalised consultancy and writing that commences immediately after payment. Package credits for additional services such as LinkedIn profiles, interview coaching or cover letters remain valid for 12-months from the date of purchase.

Timeframes

Turnaround times vary depending on the project and job closing dates. As a general guide Standard projects require approximately 7 to 10 days; Documents are usually delivered 24-48 hours before the job closes; Express Service (3 working days) is available for an additional cost. Once you receive your documents, you may provide feedback for revisions. We complete updates promptly once your comments are received. To ensure accuracy, please communicate any required changes clearly during the review process.

 

The Team

Monique Thompson

Monique Thompson

As the Director of Government Resumes, Monique plays an integral role as a Senior Résumé Writer, Career Coach, Speaker, and Workshop Facilitator. With extensive experience in résumé writing and the recruitment industry, Monique has been supporting clients in advancing their careers since 1995. Alongside her capable team at Government Resumes, Monique has helped clients secure interviews and job offers throughout Australia, achieving an impressive success rate of 98.5%.

Government Resumes has earned an exceptional industry reputation, being awarded multiple accolades and being highly respected by both clients and peers. Our commitment to excellence and client satisfaction has led to unprecedented business growth, solidifying our position as leaders in the field.

Client feedback consistently highlights Monique's genuine, supportive demeanour and her unwavering commitment to guiding clients through their entire career journey, from initial consultation to job placement. Monique's dedication ensures that clients feel valued and supported every step of the way, fostering trust and confidence in the process.

As a respected Public Speaker, Monique regularly facilitates workshops at Monash University and provides direct support to government departments and leading recruiters through résumé writing and career counselling services. Monique offers support, advice, and coaching to clients from diverse backgrounds, including many senior executives and technical experts, helping them secure their next job opportunity or promotion. She provides high-impact and customised documentation and interview coaching to optimise exceptional results.

 
 

Testimonials

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